GENERAL TERMS OF ONLINE SALE
These General Terms of online sale apply exclusively to the remote sale online of products fully illustrated and described on the website www.gruppoconfalonieri.it (hereinafter “Product / s”).
1. OWNERSHIP OF THE SITE AND INFORMATION TO THE CONSUMER
These general conditions of sale are governed by the Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50 – 68) and by the rules on electronic commerce (Legislative Decree no. . 70/2003).
The Customer will be identified through the data entered by the same during the purchase process. It is forbidden to provide false and / or invented data: the Seller is exonerated from any responsibility in this regard.
The product offers on the Site are aimed at adult customers. By placing an order through the Site, you warrant that you are over the age of 18 and have the legal capacity to enter into binding contracts.
2. ACCEPTANCE OF THE GENERAL TERMS OF SALE
By placing an order in the manner provided on the Site, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general conditions of sale and payment transcribed below.
These general conditions of sale, together with the conditions regarding the methods of delivery and payment of the goods, form an integral part of the sales contract concluded between the customer and Gruppo Confalonieri srl, which invites you to carefully read these general conditions of sale.
In the event of changes of the General Terms, the Conditions published on the Site at the time the order are sent by the Customer will apply to the order.
3. ACCEPTANCE OF ORDER
The contract is concluded upon receipt of the order by Gruppo Confalonieri srl. In this case Gruppo Confalonieri srl will acknowledge receipt of the order by sending an order confirmation email to the email address supplied by the Customer. This confirmation summarizes the selected items, their prices (including any transport costs) and the address for delivery. If the Customer does not receive this confirmation e-mail, please contact the Seller immediately (see Communications paragraph).
It is possible that occasional non-availability of the products offered may occur, duly reported; in this case the products cannot be ordered. In case of non-availability after the acceptance of the order, Gruppo Confalonieri srl undertakes to reimburse the relative amount.
4. SALE PRICES
The prices of the Products (hereinafter “Price / s”) and shipping costs (hereinafter “Shipping Costs”) are those indicated on the Site and highlighted at the time of order completion. They are expressed in Euro (€) and are to be considered inclusive of VAT
5. TERMS OF PAYMENT
We accept the following payments methods:
– Credit card and pre-paid card: Visa, Mastercard, American Express, Carta Aurea, Discover.
-Paypal: major credit and prepaid cards are accepted via Paypal. Payment will be made without any additional charge.
With the Paypal option, the Customer will be redirected to the Paypal site to complete the transaction. At the same time as the communication of the order confirmation, Paypal will authorize the credit for the amount relating to the purchase made (transport costs included, if any). For more information visit the Paypal site.
It should be noted that the Seller is not able to know the information relating to the Customer’s credit card, which is managed directly by the third party who administers the payment. For this reason the Seller will not be aware of such data, nor will it keep them.
In no case can the Seller therefore be held responsible for the fraudulent use of credit and prepaid cards by third parties.
6. SHIPPING AND DELIVERY
Delivery costs are charged to the customer and adequately highlighted in the order.
Upon delivery of the products, the Customer is required to check that:
• the external packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials;
• the number of packages delivered corresponds to what is indicated in the transport document.
Any damage to the packaging and / or the mismatch in the number of packages must be immediately contested by the Customer by putting WRITTEN CHECK RESERVE on the courier’s proof of delivery. Once the courier’s delivery document has been signed, the Customer will not be able to make any objection about the external characteristics of the packaging.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be promptly reported to Gruppo Confalonieri srl within 8 (eight) days of delivery (see section “NON-CONFORMING PRODUCTS”).
Each shipment contains:
• the Products ordered and any gifts;
• the transport document;
• any accompanying documentation required in the country of dispatch;
• any information and marketing material.
The Products will be delivered by the courier identified by the Seller to the address indicated by the Customer during the purchase. The Customer will be entitled to receive the Products at a delivery address of his choice
Failure to collect the Products after repeated delivery attempts and / or in any case within 30 days of the first attempt will result in the cancellation of the Order and the refund of the amount paid, net of all direct costs (shipping and handling of the products), and will be made on the same payment method used for the purchase.
For each accepted order, Gruppo Confalonieri srl issues an invoice for the products purchased, sending it by email to the order holder, within 15 days from the date of purchase.
For the issuance of the invoice, the information provided by the Customer prevails. No data changes will be possible after the invoice has been issued.
7. RIGHT OF WITHDRAWAL
The Customer will have the right to withdraw from the contract concluded on the Site, without any penalty and without specifying the reason, returning to the Seller all or part of the Products purchased.
The right of withdrawal can be exercised within the term of 14 (fourteen) days, starting from the day of delivery of the Products to the Customer or a person in charge of the same.
If more Products have been purchased with the same Order, the desire to withdraw may be communicated at different times, always within the term of 14 (fourteen) days.
To exercise the right of withdrawal, the Customer must follow the following procedure:
• fill in and submit the return form available on the website www.gruppoconfalonieri.it in your order section;
• wait for an e-mail confirming the return entry;
• after verification by the Seller of compliance with all the procedures required for exercising the right of withdrawal, the Customer will receive a return authorization e-mail, where the return address will be indicated;
• send the Products duly packaged to the Seller by courier chosen by the Customer.
It is also specified that:
• the Customer will be required to bear the costs for returning the returned Products (including any customs fees, if any);
• the returned Products must be returned in their entirety, excluding the possibility of returning only some parts or components of the same (even in the case of kits);
• the returned Products must not have been used or damaged and must not show signs of use;
• Returned Products must be returned packaged exactly as they were shipped, complete with all accessories and labels.
The Seller will refund the Customer the sums paid for the purchase of the returned Products within and no later than 14 (fourteen) days from the day the Customer sends the return form, provided that the Seller has already received the return of the goods, being able, until then, to withhold the refund.
The Seller will use the same payment method used for the purchase of the Products for the re-credit, unless the Customer has expressly agreed to receive the refund from the Seller by another method.
If the right of withdrawal is exercised without respecting the methods described above, the Customer will not be entitled to any refund. In this case, the Customer will receive within 10 (ten) days of sending the return form the communication of the non-acceptance of the return and the related reasons. If the returned goods are not compliant, the product will be re-shipped to the Customer.
8. NON-CONFORMING PRODUCTS
In the event that the goods received are faulty, defective or non-compliant with the purchase order, the Customer can write an email to firstname.lastname@example.org , which contains:
• The reference order number
• images showing the nature of the damage / defect
• if you are requesting a refund.
The photographs of the product are essential for the request for replacement or refund of goods to be taken over.
If the right of refund has been correctly exercised in all its parts, the Customer will receive a confirmation e-mail.
The Customer must not return the faulty goods unless after explicit communication from the Seller. All costs of returning products recognized as defective will be borne by the Seller.
The right to refund goods is exercised no later than 8 (eight) working days from the date of receipt of the products.
If you choose the refund option instead, the refunded amount will be applicable to the total or partial order. In the event of a partial refund request, the refunded amount will be net of all shipping costs, where they have been incurred. The refund will be made within 15 (fifteen) days from the date of receipt of the replacement form.
For any information request, contact the following addresses:
Customer Service Gruppo Confalonieri srl
11. APPLICABLE LAW, SETTLEMENT OF DISPUTES AND JURISDICTION
The sales contract between the Customer and the Seller is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milano.
12. MODIFICATION AND UPDATE
The Customer will be asked to accept only the Online Conditions in force at the time of purchase. The new versions of the Online Conditions will be effective from the date of publication of the same on the Site and in relation to Orders submitted after that date.